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How AmeriSave replaced repetitive out-of-date training with engaging AI videos
“The biggest benefit of Colossyan is being able to have training material that never goes obsolete.”
Chief Information Officer
💻 Onboarding
🏦 Financial services
🇺🇸 United States
Chief Information Officer
AmeriSave Mortgage is one of the largest privately owned online mortgage lenders in the United States.
Offering a full range of mortgage and refinance products through direct-to-consumer, retail, and third-party origination channels. With a mission to make the mortgage process simple, quick, and affordable, AmeriSave serves clients in nearly every U.S. state through its digital-first platform.
Key challenges
When exploring AI video, Alludo aimed to solve three critical challenges:
Cyclical Hiring, Constant Pressure
The mortgage industry is cyclical — and so is its workforce. When rates are low and demand spikes, AmeriSave needs to onboard hundreds of team members quickly. When conditions shift, efficiency becomes critical.
Inefficient and Repetitive Onboarding
Before using Colossyan, AmeriSave relied on week-long onboarding sessions led by trainers using PowerPoint decks. Trainers repeated the same sessions for each new hire group, and as internal systems evolved daily, training videos became outdated.
Outdated Training, Low Confidence
Updating video content was time-consuming and inefficient. Even a small change required re-recording entire sessions. As a result, training often lagged behind operational changes, reducing team member confidence and increasing support requests.
“Our systems and procedures change all the time. As a new team member, you need to understand how to use our system, follow our policies, and speak to clients appropriately — all in a short amount of time.”
Why Alludo chose Colossyan
Alludo needed a flexible, cost-effective tool that would empower the enablement team to create content independently—without the delays of traditional production. Colossyan delivered on all fronts:
Ease of Use
No video editing skills required—Shawn’s team quickly gained full autonomy over content creation and updates.
Cost Savings
Compared to outsourced production, Colossyan significantly reduced spend while accelerating output.
Flexible Editing
From updating product messaging to localizing for different markets, Colossyan made it easy to adapt and iterate.
Implementing AI video for enablement and training
Alludo integrated Colossyan across multiple areas of their learning strategy:
Sales and Partner Enablement
Colossyan videos help onboard new sales reps and train partners with consistent, structured messaging.
On-Demand Knowledge Sharing
Learners access bite-sized videos anytime, with the latest product info always up to date.
Screen Recording and Tutorials
Built-in recording tools let the team produce clear, edited software demos—without the need for external tools.
Results after implementing Colossyan
The project was a resounding success, as the compelling results indicate:
Faster, scalable video creation
Alludo slashed production time by 60%, enabling the team to publish more content, more often.
Higher engagement
Modern, avatar-led videos resonate with learners and improve training completion rates.
Strategic AI partnership
Colossyan supports Alludo’s enablement roadmap—helping drive consistency and creativity at scale.
“AI video transformed our workflow. We now deliver timely, impactful learning experiences without the production headache.”
About AmeriSave
AmeriSave Mortgage is one of the largest privately owned online mortgage lenders in the United States, offering a full range of mortgage and refinance products through direct-to-consumer, retail, and third-party origination channels. With a mission to make the mortgage process simple, quick, and affordable, AmeriSave serves clients in nearly every U.S. state through its digital-first platform.
Challenge
The mortgage industry is cyclical — and so is its workforce. When rates are low and demand spikes, AmeriSave needs to onboard hundreds of team members quickly. When conditions shift, efficiency becomes critical.
Before using Colossyan, AmeriSave relied on week-long onboarding sessions led by trainers using PowerPoint decks. Trainers repeated the same sessions for each new hire group, and as internal systems evolved daily, training videos became outdated.
“Our systems and procedures change all the time. As a new team member, you need to understand how to use our system, follow our policies, and speak to clients appropriately — all in a short amount of time.”
— Magesh Sarma
Updating video content was time-consuming and inefficient. Even a small change required re-recording entire sessions. As a result, training often lagged behind operational changes, reducing team member confidence and increasing support requests.
Solution
AmeriSave turned to Colossyan to modernize its training with scalable, AI-generated video. Their internal training team uses Colossyan to build and maintain a full library of training videos. The platform enables them to:
- Replace static slides with engaging avatar-led videos
- Update content instantly without re-recording
- Personalize videos using avatars based on their real trainers
- Build self-service video training resources team members can revisit anytime
- Increase the absorption and retention of the training material
“Instead of showing dry PowerPoint slides over a long period of time and having team members become less attentive, we can have an avatar with an engaging voice, and even use our own trainers as avatars. This has a meaningful impact on the absorption and retention of the training we give to our team members.”
— Magesh Sarma
How AmeriSave’s team use Colossyan:
- They have created several custom templates for different types of videos.
- They create short explainer videos for different parts of their systems to help internal users navigate common questions or issues they run into.
- They use the PowerPoint conversion to create an initial draft of the training they wish to convert to a video.
- Their most used feature is custom avatar voices — all of their training videos are narrated by an AmeriSave trainer, and explainer videos are narrated by IT staff.
- Currently, they save around 50% of their time by creating video content in Colossyan, and expect to save around 80% once their videos are completed, and will only require updates.
Results
With Colossyan, AmeriSave has transformed its onboarding and training operations:
Training that stays current
With systems and procedures changing daily, AmeriSave can now update just the relevant video section—instead of recreating entire modules.
Improved knowledge retention
Training content is clearer, more engaging, and easier to revisit. Team members retain more of what they learn and have an up-to-date video library they can reference anytime.
Reduced support load
On-demand videos reduce the need for repeated questions and support requests, freeing up teams and improving productivity across the organization.
“Our trainers used to repeat the same sessions over and over. Now, with Colossyan, they can create once and scale across teams. The value we get from our team has doubled.”
— Magesh Sarma
A partner, not just a platform
AmeriSave credits Colossyan’s team with helping them get up and running fast. From hands-on onboarding to ongoing support, the high-touch experience ensured long-term success.
“It didn’t feel like everyone vanished after the sale. The Colossyan team was engaged throughout, and that helped our trainers get exactly what they needed.”
— Magesh Sarma
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