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In this episode of The Business AI Playbook, host Dominik speaks with learning and development expert Donald H. Taylor about the critical role AI now plays in how companies retain and transfer knowledge.
In this episode of The Business AI Playbook, host Dominik speaks with learning and development expert Donald H. Taylor about the critical role AI now plays in how companies retain and transfer knowledge.
📊 In the 1970s, just 20% of a company’s value was intangible. Today, it's 85%. That shift is redefining how businesses think about their most valuable assets — and it’s not what's on the balance sheet.
Together, they explore:
How AI enhances knowledge retention and discovery
Why intangible assets now define corporate value
Real-world examples from L&D and HR
The growing challenge of knowledge hoarding
What organizations can do to future-proof their learning strategies
🧠 Guest: Donald H. Taylor
🎙️ Host: Dominik
00:00 – Intro: What This Podcast is About
00:33 – Donald H. Taylor’s Background & Recent Events
01:18 – AI’s Growing Role in Learning & Development
03:02 – Knowledge Retention Challenges in Organizations
05:06 – Changing Nature of Employee Loyalty
06:44 – Demographics and Workforce Shifts in Tech
08:25 – Organizational Knowledge: The New Core Asset
10:06 – Identifying Tacit Knowledge Using AI
12:17 – Data Integration and Performance Impact
14:34 – Human Relationships in Learning Systems
16:27 – Real-World Case: Tacit Knowledge in Engineering
18:40 – Knowledge Hoarding: A Hidden Barrier
20:27 – AI for HR and Decision-Making Support
21:07 – People, Not Tools, Are the Key to Success
24:00 – Old vs. New Approaches to L&D
27:00 – Innovation in AI-Native Organizations
31:00 – How Startups Are Challenging Enterprise Mindsets
34:00 – Making Knowledge Visible Across Teams
36:00 – Stories from the Field: Learning by Sharing
40:00 – What Organizations Need to Flourish with AI
43:00 – The Rise of AI-Native vs. Legacy Companies
46:00 – Real Change Comes From Real Sharing
48:00 – Reflections on Personal Learning Practices
50:00 – Case Study: AI-Driven Culture in Copenhagen
52:00 – The Power of Open Dialogue in Learning
54:20 – Final Takeaways: Solve Problems That Matter
55:00 – Wrap-Up & Thank You
