How AmeriSave doubled their team’s value with AI video

An interview with Magesh Sarma, CIO of AmeriSave 

As the mortgage industry shifts with market cycles, AmeriSave Mortgage needs to move fast—especially when it comes to onboarding and training. We sat down with Magesh Sarma, Chief Information Officer at AmeriSave, to learn how his team uses Colossyan to keep training up-to-date, efficient, and ready for scale.

About AmeriSave

Magesh: I’m the CIO and Chief Strategy Officer at AmeriSave, a nationwide mortgage lender operating in all U.S. states except New York.  I oversee IT systems, software development, information security, and strategy — especially around how we use technology to improve internal efficiency and the client experience.

A big part of that is staying ahead with innovation — finding tools that make our workforce more effective without increasing cost or complexity.

The challenge: Onboarding employees in a fast-changing industry

Magesh: The mortgage industry is cyclical. When interest rates drop, demand skyrockets and we hire rapidly. That means our training needs also fluctuate — and they need to be fast and flexible.

Complicating things further, our system is homegrown, and it changes constantly. Unlike off-the-shelf platforms, we don’t get vendor-provided training or documentation. Every new hire needs to learn not only how to use our proprietary tools, but also how we work — our policies, procedures, and company culture.

Historically, that meant our trainers spent a week walking new hires through PowerPoint presentations, repeating the same content every time.  There would be a  lot of training for team members to absorb, and they may not retain all the training from the sessions. 

We knew we needed a better, more scalable and engaging way to deliver training — something flexible enough to keep up with our fast-changing systems.

Why we chose Colossyan

Magesh: We didn’t want training videos to go stale every time something small changed. With Colossyan, we can easily edit a specific section of a video — say, a changed screen or updated procedure — and regenerate that part without starting from scratch. That alone has been a game changer.

Instead of trainers spending hours re-recording or stitching together videos, they just update the script or visuals, and Colossyan regenerates the video in minutes.

We also loved that we could use our own trainers as avatars or pick from engaging virtual presenters. That makes the content feel more relatable — and avoids the fatigue of traditional slide decks.

The impact of AI video

Magesh: We were looking for a solution where we could enhance the training process and reduce the need for our trainers to be repeating the same thing multiple times. We also wanted to develop a platform where our team members could go to and retrain themselves.   

‍Since implementing Colossyan, here is what we’ve achieved: 

• We have a lot more training content, and it’s now always current.
• Team members can retrain or refresh anytime using our video library.
• Support requests have dropped, while knowledge absorption went up. 

The value of our training team has doubled. Instead of repeating the same sessions, they’re now building a scalable library of high-quality, reusable content.

The biggest benefit is what this sets us up for: growth. We’ve been in a slow market recently, but when demand returns, we’ll need to onboard hundreds of people quickly. Now we’re ready — with a training system that can scale without bottlenecks.

AI video as a needs-based investment, not a “nice-to-have” 

Magesh: From day one, the Colossyan team was hands-on and responsive. They helped our trainers ramp up quickly and made sure we were using the platform effectively — and the adoption process was smooth, as this wasn’t a top-down initiative.

Our trainers were the ones asking for a solution like this, as they knew just how inefficient it was for them to keep repeating themselves. When we were able to reach an agreement with Colossyan and make the platform available to them, our trainers were thrilled to have this tool.  This was a needs-based service, and not something that was sold to us as something we should try; it was more like — “I have this need, and I know that Colossyan can do it. How do we make it happen?”.  

And even post-sale, the support has continued. Dominik, Colossyan’s CEO, has personally kept me updated on new features and roadmap items, so it never felt like we were just another account.

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The world before Colossyan

Magesh: I think when I look at the world before Colossyan and what we have now, we have more training in a lot more areas. We have up-to-date training on all our systems and procedures. We have more efficient trainers who are not repeating themselves over and over again in multiple training sessions.

We have more absorption of the training material and retention, as well as a knowledge base of training material that our team members are able to go back to and strengthen some of the areas that they are weak in.The biggest benefit, really, is being able to have an updated deck of training material that never goes obsolete.

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Final thoughts from the Colossyan team

Our team is grateful to Magesh for sharing his story of successfully implementing AI video across AmeriSave, and look forward to more of their insights as this partnership continues. Want to achieve the same results as AmeriSave? Contact our team today.