How Xylem Kendall transformed deskless workforce training with AI video

Overview

Xylem Tree Experts and Kendall Vegetation Services provide utility line clearance and vegetation management services across 11 states in the Southeastern U.S. Managing a workforce of more than three thousand deskless workers, they needed a scalable and effective solution to address training challenges.

Key Training Challenges

• Limited access to training: Working in remote or field-based environments limits access to traditional training methods.
• Safety and compliance demands: Training must be regularly updated to meet safety standards and regulations.
• High turnover rates: Effective onboarding and scalable training programs are essential.

The Challenge With Paper-Based Training

Previously, Xylem Kendall relied on printed manuals. Employees would complete tests, sign forms, and mail them back. This was inefficient and prone to issues. Traditional video production in the Southeastern U.S. can cost $300–$2,000 per minute. Then they discovered Colossyan.

Why They Chose Colossyan

• Simple video creation: Creating videos was as easy as putting together a presentation.
• Engaging AI avatars: AI avatars turned training into dynamic, engaging content.
• Instant translation: Auto-translation made training accessible to their multilingual workforce.

“Anytime there’s a change in regulation, process, or procedure, we can adapt our training very quickly without relying on a film crew.”

— Joy Lacher

Results After One Year

• Personalization: Created custom avatars of HR and safety staff.
• Up-to-date training: Updating materials is now as simple as editing a script.
• Accessibility: Training videos are accessible via phones with closed captions and translations.

“AI video enhances their connection to the material. Particularly with our safety team, as they are also in the field, employees see the avatars as real people wearing the company logo and training them in person.”

— Joy Lacher

Conclusion

Xylem Kendall has transitioned from outdated, paper-based methods to modern, AI-powered video training that is engaging, accessible, and easy to update.